Policies & Etiquette

Please look over our policies and information before contacting us as your questions may be answered below.

• All sales are final. Single tickets and subscription sales cannot be exchanged or refunded. Instead, customers may opt to donate the tickets for resale.
• Handling fees are now included in all ticket prices.
• Payment Methods: Mastercard, Visa, American Express. Cash and check for in-person sales only.
• Seats cannot be reserved without payment.
• Tickets may be purchased on the web up to four hours before the event begins.
• Privacy Policy: An e-mail address is required to create your online account. This assists us with processing your order and providing you with event information. We never release your e-mail address to other organizations and will gladly remove you from our event mailing list upon request.
• Students must present a valid Student ID from their high school or college when purchasing student tickets.
• Postponement and Cancellation Policy: We will make every effort to contact you if you have purchased tickets to a concert that has been postponed or cancelled. If a concert is postponed to a new date, tickets for the original date will be honored at that time; if you prefer, you may receive a credit card refund. If a concert is cancelled you will receive a credit card refund.
• Inclement weather does not affect our performances. Please plan accordingly, as our box office cannot refund tickets for a missed performance.
• Silence cell phones and pagers upon entering the hall.
• Cameras and recording devices are not permitted.
• Food and beverage are not permitted in the hall.
• Late arrivals will only be permitted to enter between movements. Please plan to arrive at least 15 minutes prior to the performance.