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Ticketing Policies

Sales

No Refunds
All payments are final.

Exchanges
We are pleased to offer ticket exchanges. If you have purchased tickets that you cannot use, you may exchange them for tickets to another event. The face value of the tickets, minus a $5 transaction fee, can be applied to your order at the time of exchange, or added to your account for redemption later in the season. All funds on your account must be used by May 8, 2018.

If you do not wish to exchange your tickets, you may donate them for resale before the concert begins; you will receive a receipt for tax purposes.

Fees
Handling fees are included in all ticket prices. Exchanges incur a $5 transaction fee.

Payment Methods
We accept Mastercard, Visa, and American Express. Cash and checks are accepted for mail and in-person sales.

Reservations
Seats cannot be reserved without payment.

Online Ticketing
Web sales are available until two hours before the event begins, or until an event is sold out.

Student Tickets
Students must present a current, valid student ID to purchase student tickets.

Email & Privacy

An e-mail address is required to create your online account. This assists us with processing your order and providing you with event information.

We never release your e-mail address to other organizations. If you would like to unsubscribe or join a new list, you can manage your email preferences online.

EMAIL PREFERENCES

Cancellations & Postponements

If we have to postpone or cancel a concert to which you have purchased tickets, we will make every effort to contact you. You can help by providing an email address and/or phone number when purchasing a ticket.

Inclement weather does not affect our performances except when absolutely necessary. Please plan accordingly, as all sales are final.

If a concert is postponed to a new date, you will have the option of using your original tickets or receiving a refund.

If a concert is cancelled, you will receive a refund.

Programs and performers are subject to change.

At the Concert

Silence Your Phone
Please silence all cell phones, tablets, and other devices when you enter the concert hall. Please do not put your device on vibrate: the noise from the vibration can be heard throughout the hall.

Food and beverage
Food and drink are not permitted in the hall.

Late seating
Patrons who arrive late will be permitted to enter at the discretion of the house management. Please plan to arrive in plenty of time.

Photography and Recording
Unauthorized photography and recording are not permitted at Yale School of Music events. If you are a member of the press and would like to take photographs, please contact the Communications Office. MEDIA REQUEST