YSM Concert Experience

Box Office

Concert Calendar
View the full concert calendar to see all upcoming events at the Yale School of Music.

Ticket Policies and Procedures

Sales and Promotions

Tickets may be purchased at music-tickets.yale.edu, by calling 203 432–4158, or by visiting the YSM Box Office. Admission to many events is free and requires no reservations.

No refunds, all payments are final.

We are pleased to offer ticket exchanges. If you have purchased tickets that you cannot use, you may exchange them for tickets to another event. The face value of the tickets, minus a $5 transaction fee, can be applied to your order at the time of exchange or added to your account for redemption later in the season. 

If you do not wish to exchange your tickets, you may donate them for resale before the concert begins; you will receive a receipt for tax purposes.

A $2 per ticket fee is included in all single ticket purchases. Subscription, sampler, student, and most other discounted ticket prices are exempt from this fee.

Payment methods
We accept Mastercard, Visa, and American Express. Cash and checks are accepted for mail and in-person sales.

Seats cannot be reserved without payment.

Online ticketing
Web sales are available until two hours before the event begins, or until an event is sold out.

Print-at-home/mobile tickets
Print-at-home ticketing is available for most orders. During the checkout process, select the “Print at Home/Mobile” shipping method, and PDF tickets will be sent to your email. You may choose to print the PDF file or show the barcode on your phone screen. 

Cancellations and Postponements

If we have to postpone or cancel a concert to which you have purchased tickets, we will make every effort to contact you. You can help by providing an email address and/or phone number when purchasing a ticket.

Inclement weather does not affect our performances except when absolutely necessary. Please plan accordingly as all sales are final.

If a concert is postponed to a new date, you will have the option of using your original tickets or receiving a refund.

If a concert is canceled, you will receive a refund.

Programs and performers are subject to change.

Join our mailing list


Receive the most up-to-date concert listings, event updates, discounts, and more through our weekly concert e-blast, as well as concert mailings. 

Email and Privacy

An email address is required to create your online account. This assists us with processing your order and providing you with event information.

We never release your email address to other organizations. If you would like to unsubscribe or join a new list, you can manage your email preferences online.

Contact Us

Sprague Memorial Hall
470 College St.
New Haven, CT, 06511

203 432-4158

Box Office Hours

Summer (Memorial Day through Labor Day) 
Tuesday–Thursday, 12 –3 p.m.

June 3-7, CLOSED
June 19, CLOSED
July 4, CLOSED

Regular Season hours
Monday–Friday, 12–3 p.m., and 5:30 p.m. through intermission of ticketed concerts

Saturday & Sunday, two hours before ticketed events, through intermission
Yale University holidays and recess days, CLOSED

Student Tickets

Student tickets
Ticketed events offer discounted prices to students with a valid, current ID from any university, secondary school, or primary school. Students must present a current, valid student ID to purchase student tickets. Students may purchase 2 discounted tickets per valid ID/login. Yale students may purchase tickets online by logging in with a valid netID and password. Students from other institutions must call or visit the box office and show a student ID. Student tickets may be available only in certain sections of the concert hall. 

Student rush tickets
For the Oneppo Chamber Music Series, Horowitz Piano Series, and Ellington Jazz Series, free student rush tickets will be offered at the box office for students in college and K-12 with a valid ID. When available, tickets will be distributed starting 30 minutes before each concert. One ticket per ID, subject to availability. Yale Philharmonia concerts are always free with student ID.

Yale School of Music student tickets
Complimentary ticket offers to specific concerts for Yale School of Music students are periodically sent out by email. To reserve your tickets, please follow the link in that email by the indicated deadline. If you do not reserve by the deadline, you will not be able to reserve comp tickets.

Tickets must be picked up on the day of the concert, either from the Sprague Memorial Hall box office between 11 a.m. and 2 p.m., or from the will-call table starting 2 hours before the concert until 30 minutes before the concert. After 7 p.m. (for 7:30 p.m. concerts), tickets that have not been picked up will be returned to the box office. If you still wish to attend the concert, you will need to purchase a ticket.

If you reserve a ticket and find you can no longer attend the performance, call 203 432-4158 or email the box office to have your ticket released. If you fail to pick up your ticket or to contact the concert office, you may lose your comp ticket privileges.

At the Concert

Silence your device
Please silence all devices when you enter the concert hall. Please do not put your device on vibrate, as the noise from the vibration can be heard throughout the hall.

Food and drink
Food and drink are prohibited in the hall.

Late seating
Patrons who arrive late will be permitted to enter at the discretion of the house management. Please plan to arrive in plenty of time.

Photography and recording
Unauthorized photography and recording are prohibited at Yale School of Music events. If you are a member of the press and would like to take photographs, please contact the Communications Office in advance at musicnews@yale.edu.

COVID-19 Guidance

Masks are both optional and respected. Please do not attend events if you are experiencing symptoms. Check out our live stream at https://music.yale.edu/live.

updated Fall 2023