Ticket policies + procedures
Sales + promotions
All payments are final.
We are pleased to offer ticket exchanges. If you have purchased tickets that you cannot use, you may exchange them for tickets to another event. The face value of the tickets, minus a $5 transaction fee, can be applied to your order at the time of exchange or added to your account for redemption later in the season. All funds on your account must be used by May 5, 2020.
If you do not wish to exchange your tickets, you may donate them for resale before the concert begins; you will receive a receipt for tax purposes.
As of August 1, 2018, a $2 per ticket fee is included in all single ticket purchases. Subscription, Sampler, Student, and most other discounted ticket prices are exempt from this fee.
We accept Mastercard, Visa, and American Express. Cash and checks are accepted for mail and in-person sales.
Seats cannot be reserved without payment.
Web sales are available until two hours before the event begins, or until an event is sold out.
Ticketed events offer discounted prices to students with a valid, current ID from any university, secondary school, or primary school. Students must present a current, valid student ID to purchase student tickets. Yale students may purchase tickets online by logging in with a valid netID and password. Students from other institutions must call or visit the box office and show a student ID. Student tickets may be available only in certain sections of the concert hall.
Yale School of Music student tickets
Complimentary ticket offers to specific concerts for Yale School of Music students are periodically sent out by email. To reserve your tickets, please follow the link in that email by the indicated deadline. If you do not reserve by the deadline, you will not be able to reserve comp tickets.
Tickets must be picked up on the day of the concert, either from the Sprague Hall box office between 11 a.m. and 2 p.m., or from the will-call table starting 2 hours before the concert until 30 minutes before the concert. After 7 p.m. (for 7:30 p.m. concerts), tickets that have not been picked up will be returned to the box office. If you still wish to attend the concert, you will need to purchase a ticket.
If you reserve a ticket and find you can no longer attend the performance, call 203 432-4158 or email the box office to have your ticket released. If you fail to pick up your ticket or to contact the concert office, you may lose your comp ticket privileges.
Student rush tickets
For the Oneppo Chamber Music Series, Horowitz Piano Series, and Ellington Jazz Series, free student rush tickets will be offered at the box office for students in college and K-12 with a valid ID. When available, tickets will be distributed starting 30 minutes before each concert. One ticket per ID, subject to availability.
Print-at-home ticketing is available for most orders. During the checkout process, select the “Print at Home/Mobile” shipping method, and PDF tickets will be sent to your email. You may choose to print the PDF file or show the barcode on your phone screen.
Cancellations + postponements
If we have to postpone or cancel a concert to which you have purchased tickets, we will make every effort to contact you. You can help by providing an email address and/or phone number when purchasing a ticket.
Inclement weather does not affect our performances except when absolutely necessary. Please plan accordingly as all sales are final.
If a concert is postponed to a new date, you will have the option of using your original tickets or receiving a refund.
If a concert is cancelled, you will receive a refund.
Programs and performers are subject to change.
Due to concerns related to COVID-19, all concerts remaining in the 2019–20 season have been cancelled. Ticketholders can opt to receive a refund or donate the value of their ticket(s).
Join our mailing list
Receive the most up-to-date concert listings, event updates, discounts, and more through our weekly concert e-blast.
Email + privacy
An email address is required to create your online account. This assists us with processing your order and providing you with event information.
We never release your email address to other organizations. If you would like to unsubscribe or join a new list, you can manage your email preferences online.
Mailing address + contact
Sprague Memorial Hall
470 College St.
New Haven, CT, 06511
Box Office hours
Monday–Friday, 11 a.m.–2 p.m.
Monday–Friday, 11 a.m.–2 p.m., and 5:30 p.m. through intermission of ticketed concerts
Saturday & Sunday: two hours before ticketed events through intermission; one hour before Iseman Met Opera Broadcasts
Box Office closures 2019–2020
June 26, 2019
July 4, 2019
Sep 2, 2019
Nov 27–29, 2019
Dec 23–31, 2019
Jan 1, 2020
Jan 20, 2020
Apr 10, 2020
May 25, 2020
The box office is open and able to process ticket returns. Please call us at (203) 432-4158 during our regular business hours (above).
At the concert
Silence your phone
Please silence all cell phones, tablets, and other devices when you enter the concert hall. Please do not put your device on vibrate, as the noise from the vibration can be heard throughout the hall.
Food + beverage
Food and drink are prohibited in the hall.
Patrons who arrive late will be permitted to enter at the discretion of the house management. Please plan to arrive in plenty of time.
Photography and recording
Unauthorized photography and recording are prohibited at Yale School of Music events. If you are a member of the press and would like to take photographs, please contact the Communications Office in advance.