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Ticketing Policies


No Refunds
All payments are final.

We are pleased to offer ticket exchanges. If you have purchased tickets that you cannot use, you may exchange them for tickets to another event. The face value of the tickets, minus a $5 transaction fee, can be applied to your order at the time of exchange, or added to your account for redemption later in the season. All funds on your account must be used by May 5, 2020.

If you do not wish to exchange your tickets, you may donate them for resale before the concert begins; you will receive a receipt for tax purposes.

As of August 1, 2018, a $2 per ticket fee is included in all single ticket purchases. Subscription, Sampler, Student, and most other discounted ticket prices are exempt from this fee.

Payment Methods
We accept Mastercard, Visa, and American Express. Cash and checks are accepted for mail and in-person sales.

Seats cannot be reserved without payment.

Online Ticketing
Web sales are available until two hours before the event begins, or until an event is sold out.

Student Tickets
Students must present a current, valid student ID to purchase student tickets. Yale students may purchase tickets online by logging in with a valid netID and password. Students of other institutions besides Yale must call or visit the box office and show student ID.

Free Student Rush Tickets
For the Oneppo Chamber Music Series, Horowitz Piano Series, and Ellington Jazz Series, free student rush tickets will be offered at the box office for students in college and K-12 with a valid ID. When available, tickets will be distributed starting thirty minutes before each concert. One ticket per ID, subject to availability.

Print-at-Home Tickets
Print-at-home ticketing is available for all orders. During the checkout process, select the “Print at Home” shipping method, and PDF tickets will be sent to your email.

Email & Privacy

An e-mail address is required to create your online account. This assists us with processing your order and providing you with event information.

We never release your e-mail address to other organizations. If you would like to unsubscribe or join a new list, you can manage your email preferences online.


Cancellations & Postponements

If we have to postpone or cancel a concert to which you have purchased tickets, we will make every effort to contact you. You can help by providing an email address and/or phone number when purchasing a ticket.

Inclement weather does not affect our performances except when absolutely necessary. Please plan accordingly, as all sales are final.

If a concert is postponed to a new date, you will have the option of using your original tickets or receiving a refund.

If a concert is cancelled, you will receive a refund.

Programs and performers are subject to change.

At the Concert

Silence Your Phone
Please silence all cell phones, tablets, and other devices when you enter the concert hall. Please do not put your device on vibrate: the noise from the vibration can be heard throughout the hall.

Food and beverage
Food and drink are not permitted in the hall.

Late seating
Patrons who arrive late will be permitted to enter at the discretion of the house management. Please plan to arrive in plenty of time.

Photography and Recording
Unauthorized photography and recording are not permitted at Yale School of Music events. If you are a member of the press and would like to take photographs, please contact the Communications Office in advance.